Returns & Refunds

Two things apply to every order: your legal right to cancel, which we cannot take away, and our own 30-day shop policy, which goes further. You can use whichever suits you.

Your legal right to cancel: 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days, starting on the day you — or someone you have named — receive the goods. Where an order arrives in several parcels, the 14 days start on the day you receive the last item.

To cancel, tell us clearly before the 14 days are up. An email to support@walterflatcaps.com with your order number is enough. You then have a further 14 days to send the goods back.

We refund what you paid for the goods, together with the standard delivery cost you paid, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever comes first. The refund goes to the payment method you used. If you chose a more expensive delivery option than our standard one, we refund the standard cost only. We may reduce the refund to reflect any loss in value caused by handling the cap beyond what is needed to establish its nature, characteristics and how it works — in other words, trying it on is fine; wearing it out is not.

You may use the model cancellation form in the Regulations, but you do not have to; a plain email works.

Our shop policy: 30 days

On top of the legal right above, we give you 30 days from delivery to send a cap back if it is not for you. Send it back unworn and in a condition we can resell, with its packaging, and we refund the purchase price to your original payment method once it reaches us. This is a voluntary policy and sits alongside your statutory rights; it does not replace them.

Return postage

For a change of mind — under either the 14-day right or our 30-day policy — you pay the cost of sending the goods back. Please use a tracked service: until the parcel reaches us it remains your responsibility. For goods that are faulty, damaged or not what you ordered, we pay the return postage.

Faulty, damaged or wrong goods

Under the Consumer Rights Act 2015 our caps must be as described, of satisfactory quality and fit for purpose. If yours is not, email us with your order number and a photograph. Within 30 days of delivery you have a short-term right to reject the goods and get a full refund. After that you are entitled to a repair or replacement and, if that is not possible or does not put things right, to a price reduction or a refund. We pay the postage in all of these cases.

How to send a cap back

1. Email support@walterflatcaps.com with your order number and say whether you are cancelling, returning under the 30-day policy, or reporting a fault.
2. We reply with the return address and anything else you need.
3. Pack the cap so it keeps its shape, include a note with your order number, and send it with a tracked service.
4. We confirm by email when it arrives and when the refund has been issued.

Exchanges

We do not hold stock aside for exchanges. If you need a different size or colour, return the cap for a refund and place a new order; that way the one you want is actually reserved for you.

Company details

Takeover Enterprises LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: support@walterflatcaps.com
Company number: not applicable
VAT number: not applicable

We trade online only and are reachable by email. Walter Flat Caps is a trading name of Takeover Enterprises LLC.